Anisic, Z.; Freund, R., Suzic, N. (2013): Mass Customization and Personalization in Central Europe. In: DAAAM International Scientific Book 2013, Vol. 12, Chapter 20, pp. 389-416, DAAAM International Vienna, ISBN: 978-3-901509-94-0 | Download (PDF)
Abstract: The chapter will present an overview of mass customization (MC) and personalization strategies in the region of Southeast Europe as well as future trends in the area of mass customization and personalization (MCP) as a result of the one decade of active research work of the authors. The economies of the Central and Southeast European countries currently move through very different developmental stages, ranging from the highly industrialized economies of the EU full member states to those transitional and economically unstable systems. Bearing in mind such a complex state of affairs, the introduction of the Mass Customization and Personalization concept has a very special value and represents a unique challenge. The results of mapping showed that there are many MCP activities in the Southeast European region. Starting at Universities as knowledge transfer centres, more and more companies/entrepreneurs realize that MCP models can help to strengthen their competitiveness. Keeping in mind special cultural aspects of the Southeast European region, universities should include MCP business models in their curriculum, build transfer centres for SME and build up stronger networks.